Responsible Gambling

At Cherry Spins we are committed to safer gambling and to helping players enjoy their time with clear limits and practical tools. We believe in player safety, controlled play and accessible support — and we provide options so customers can manage activity, spending and time spent on the site.

Player protection principles

We design our service around responsible play. That means giving players control over their activity, monitoring for risky behaviour, and offering straightforward ways to pause or stop account activity. We act promptly on requests to change limits or to close accounts for safety reasons.

Activity-control tools

Players can use a range of built-in tools to manage their play. These include deposit controls, session timers and reality checks that remind you to take a break at set intervals. Where available, temporary account freezes and automated logout options help enforce planned breaks.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable from your account settings and can be reduced immediately. Increasing limits may require a waiting period or additional verification to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits are an effective way to control spending and avoid chasing losses. We recommend setting conservative limits that reflect your entertainment budget.

Time limits

Session limits and reality checks help you manage how long you play. Available options typically include reminders at 15, 30, 60 and 90 minutes and session timeouts from one hour up to 24 hours. You can also schedule regular account breaks for short- or long-term cooling off.

Self-exclusion

If you need a longer break you can choose a temporary self-exclusion from 24 hours up to six months, or request permanent exclusion. During self-exclusion your access to the account is blocked and marketing contact stops. We follow requests quickly and provide clear instructions for reinstatement where applicable.

Signs of problematic behaviour

Watch for warning signs such as regularly exceeding planned limits, borrowing money to play, neglecting work or family because of play, and feeling compelled to chase losses. If you notice these behaviours in yourself or someone close to you, consider using limits or taking a break.

Tips for maintaining control

Set a budget before you play and stick to it, use deposit and loss limits, enable reality checks, plan short sessions and avoid chasing losses. Remove stored payment methods if needed and ask for a temporary account freeze when you need extra support.

Professional help and support organisations

If you need assistance, contact local provincial helplines, Gamblers Anonymous or a healthcare professional. You can also contact CherrySpins support via the site help centre for guidance on available tools and next steps. Seeking help early is a positive step toward safer play.