Contact Us
Support is available to help with account-related issues, technical concerns, questions about promotions, or general feedback. Our team can assist with login problems, verification steps, deposits and withdrawals, mobile performance, and payment options. Reach out through the channels below for practical, timely help. We respond to routine enquiries promptly and will escalate account or security matters as needed to ensure issues are resolved. You can also request verification documents by email or phone to speed up processing.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email only - replies within 24 hours) |
| General enquiries | [email protected] (billing and general questions Mon-Fri) |
| Affiliate enquiries | [email protected] (partner programmes - response within 48 hours) |
| Phone | +1 416 538 2746 |
| Working hours | Mon-Fri, 09:00-18:00 (email monitored outside hours) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any cases requiring explanations or documents. When emailing, please use a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. Attach copies of documents where needed and allow time for verification.
Contact Form
Response Time
Our support team aims to reply quickly, and most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. If you need faster help, include relevant account details and screenshots in your message. Response times may vary during peak periods, and we'll keep you updated until the issue is resolved.
Feedback
Your feedback matters. Please share any suggestions or ideas to help improve the site — we review all submissions carefully and use them to make the service easier to use, fix issues, and shape new features. Short notes or screenshots are welcome. Thanks for helping us improve the experience for fellow Canadian players.